A&S Machinery Return and Refund Agreement

General Return and Replacement Principles

If you encounter any quality discrepancies, manufacturing defects, or incorrect shipments regarding an item purchased from A&S Machinery, we will happily facilitate a return, replacement, or refund in accordance with the terms of your commercial contract or purchase order.

Inspection Upon Arrival

• Cargo Inspection: Upon receiving the industrial parts, buyers are requested to inspect the packaging, part numbers, and physical condition of the goods immediately.
• Discrepancy Notification: Any claims regarding damaged items, missing components, or specification mismatches must be reported to our support team within 7 business days of delivery.

Returning an Order

You can initiate a return or exchange request through any of the following official methods:

• Online Customer Portal: Log in to your A&S Machinery account, navigate to your order history, and submit an official Return Merchandise Authorization (RMA) request.
• Direct Support Contact: Contact our customer support team directly via email or by calling our hotline (Tel: +86-28-85098851). Please follow the instructions provided by our technical support representatives to ship the items back to the designated industrial warehouse.

I. Order Cancellation and Modification Policy

A&S Machinery understands that project requirements may change. Our order adjustment and return policy is designed to support our global business partners efficiently while maintaining rigorous industrial supply chain standards.

1. Order Cancellation and Modification Prior to Shipment

• Standard Parts: If you need to cancel or modify an order for standard heavy machinery components, please contact our support team immediately. Cancellations requested before the dispatch of goods will be processed without penalty, and full payments will be refunded via the original payment channel.
• Customized or Special-Order Parts: For custom-machined parts, special-order components, or bulk industrial manufacturing orders already in production, cancellations or modifications are subject to review and may incur production or material restocking fees.

2. Return and Exchange Guidelines for Delivered Goods

• Inspection Upon Delivery: All heavy machinery parts must be inspected upon arrival. Returns or exchanges for reasons other than manufacturing defects or shipping discrepancies are subject to prior approval by A&S Machinery.
• Condition of Returned Items: Any approved returned items must be unused, in their original heavy-duty packaging, and in fully resalable condition without installation marks or wear.
• Refund Processing: Refunds for approved returns will be processed using the original payment method (such as corporate wire transfer, credit card, or designated B2B payment accounts) and typically take 5 to 10 business days to reflect, depending on banking procedures.

II. Refunds via Designated Payment Methods

• Alipay/WeChat Pay: Refunds will be automatically processed to the original digital wallet account used for the transaction.
• Bank Transfer/Wire Transfer: Refunds require accurate banking details, and funds will be returned via wire transfer to the specified corporate bank account.
• Corporate Accounts: For corporate account customers, processing a return requires providing a copy of the original commercial invoice and related order documentation. Approved refunds will then be credited to your corporate account balance or original payment channel.

Bulk Orders: Large commercial and wholesale machinery purchases are generally not eligible for returns or exchanges due to change-of-mind reasons.

III. Exceptions (Products Not Eligible for Return or Exchange)

Due to the specialized technical nature, safety requirements, and industrial specifications of heavy machinery components, A&S Machinery does not accept returns or exchanges for the following product categories once processed, delivered, or installed:

• Custom-Made or Engineered Parts: Custom-machined components, specially fabricated assemblies, or parts manufactured strictly to unique buyer specifications.
• Installed or Used Mechanical Components: Heavy-duty parts, hydraulic pumps, engines, or bearings that show signs of installation, assembly, wear, or field usage.
• Electrical and Electronic Modules: Sensitive electronic control units (ECUs), sensors, or circuit boards whose anti-static packaging or security seals have been tampered with or opened.
• Hazardous or Fluid-Handling Materials: Parts exposed to fuel, hydraulic oils, or hazardous chemicals that cannot be safely restocked.
• Clearance or Final Sale Items: Surplus or clearance components explicitly marked as "Final Sale" or "No Returns" at the time of quotation or purchase.

Please note: If the above products arrive with manufacturing defects, significant description discrepancies, or functional failures upon delivery, clients retain their full rights to claim a warranty replacement or commercial remedy under the terms of the purchase contract.

IV. Return, Exchange, and Warranty for Quality Issues

A&S Machinery stands behind the industrial grade and reliability of our products. If you encounter manufacturing defects or performance discrepancies on any heavy machinery part, we provide a robust warranty and replacement service under the terms of your commercial agreement:

• Manufacturing Defects: The product exhibits structural flaws, material defects, or internal malfunctions upon arrival or initial testing.
• Specification Mismatch: The product fails to conform to the precise technical parameters, OEM part numbers, or engineering drawings specified in the confirmed purchase order.
• Functional Failure: The product fails to perform its intended industrial application due to pre-existing production or assembly faults.

We recommend retaining your commercial invoice, packing list, and testing reports, as our technical support team may require purchase verification to process quality claims efficiently. Our customer service and engineering specialists will review your documentation and guide you through the appropriate return, replacement, or repair options based on the specific industrial circumstances.

V. Returns and Exchanges for Third-Party Vendors

For heavy machinery components purchased through the A&S Machinery marketplace but fulfilled by verified third-party vendors, please contact the specific vendor listed in your order confirmation directly to process returns. If the vendor is unresponsive or unable to process a valid return, please contact our platform support team, and we will intervene to assist you in resolving the issue.

VI. Quality Commitment and Warranty

All industrial parts, hydraulic components, and machinery assemblies supplied by A&S Machinery are backed by our rigorous quality guarantee. If any manufacturing or material defects arise within the specified warranty period following purchase, we will repair, replace, or refund the items upon valid purchase verification.

This commitment does not apply to normal wear-and-tear consumable parts (such as standard seals, filters, or ground engaging tools subjected to normal operational friction) or products explicitly sold with distinct warranty terms.

VII. Product Recall

For official safety notices, technical bulletins, or product recall announcements regarding heavy machinery components, please regularly check the Product Recall section located at the footer of our official website homepage.